FAQS

We are here to answer any of your questions! Many of the common questions are listed below for your convienece.

What is Switch2Pure?

At Switch2Pure we formulate pure, non-toxic performance-based skincare rooted in powerful natural and organic ingredients known as Switch2Pure Collection. We also curate nontoxic skincare and clean beauty too and we call that Bespoke Beauty! Every product we formulate is clean and pure and meets our Pure Promise standards. We also offer wellness consulting in person and over the internet to help every purist optimize their immune. Lastly, we have an immersive destination in Houston, Texas called the Wellery + Spa. At this location, you can experience the PURE difference in person. Enjoy balance, transformative healing, and glow on the inside and out, all in one location. From facial treatments, organic spray tanning, wellness consults, makeup application, retail shopping, ozone and infrared sauna you can find it all at our immersive location. Experience the PURE difference…

Switch2pure.com Info

How may I purchase?

Products may be purchase online at Switch2Pure.com, in person at 3601 W. Alabama Houston, Texas 77056 or by shopping our Instagram page.

Where are you located?

We have our headquarters in Texas, a Wellery + Spa in Houston. We also often POP UP around the country. Check out our Events page for latest details on upcoming events.

How does shipping and delivery work?

We ship within 5-7 days of order placement. We use standard services like USPS and UPS to ship. Should you need complimentary gift wrapping, a special note, or samples please indicate in your note upon check out. Should you need your package fast, upgrade to express shipping. We try to get those out same day and ship 2-day delivery. Lastly, if you are in Houston and inside the Beltway 8, we do standard daily deliveries Monday-Friday only. Orders must be placed by 1:30 for delivery that day.

How can I check my beauty rewards point?

Please be patient with us. We were removed from another platform and with a tiny team we are doing the best we can. Go to Switch2Pure.com, log in with the email you have always used (because this is a new website, you may need to reset your password. In that case, check your junk folder for the reset email). Your points should be reflected in your account. All product purchases should be reflected. Wellness consults, services, and spa do not earn points. Still having trouble? Email us at hello@switch2pure.com.

How does product credit work?

You are able to split your product credit. Product credits expire within 12 months. Having problems? Reach out…we are always here for our purists!

Can I return products?

Any unopened, unused products can be returned for complete refund. Please send to 3601 W. Alabama Suite 105 Houston, Texas 77027. If you are particularly sensitive or reactive simply ask for a sample. For all Switch2Pure Collection products we will send a sample for you to try before opening the full size. For all Bespoke Beauty products, we can try to make samples for you, so that you can try before you open the full size product.  

Can I use more than one discount code at a time?

Unfortunately, please use one code at a time. The system won’t allow more than one coupon code at a time.

Switch2pure Collection Info

Where are your Switch2Pure products manufactured?

Almost all of our products are produced in the United States (California and Montana). We are proud Americans. The labs we use are leaping bunny certified. The ingredients we use are sourced from quality farms without the use of animal products, gluten, or toxic ingredients. Our industrial hemp, isolate and full spectrum, are sourced from United States (California and Colorado). We even used a natural aromaticist to create our signature fragrances instead of generic or synthetic ‘fragrances’.

Are the Switch2Pure Collection packaging recyclable/sustainable?

We care about the environment as much as we care about your skin. We painstakingly pursue eco-conscious packaging options. We use containers that are recyclable (glass) and recycled paper boxes, and we even have biodegradable konjac sponges. We also encourage all of our purists to recycle all pieces from switch2pure by indicating it with clear markings. PS – Even our shopping bags are recycled paper. We rigorously plan, execute and implement the best packaging practices so that we can continue to support our environment.

Are the Switch2Pure Collection products natural, organic, cruelty-free, vegan?

We try to use the most quality ingredients each and every time we formulate a product. A majority of our products have natural ingredients, and they all contain at least some organic ingredients. When water is in the formula we do have to have a preservative system. These are sometimes synthetic, but they are always safer synthetics and non-toxic. We take cancer-causing ingredients, neurotoxins, and endocrine disruptors very seriously. We have a hard-line stance on not including any known bad actors in our formulation. That is our Pure Promise. We produce in a cruelty free facility. We are vegan except we have one product that has beeswax (our old deodorant), but it is ethically sourced. We do not add gluten or gluten derivative products in our formulations

Are the Switch2Pure Collection products 3rd party tested?

At Switch2Pure efficacy and safety are our priority. Each one of our skincare products meets rigorous testing by dermatologists to confirm they are hypoallergenic, non-irritating and suitable for sensitive skin. Can one still be allergic, sensitive to any natural ingredient? Of course, which is why we offer samples of any Switch2Pure collection product sold. We make it easy for those ultra-reactive people to try before you open the full-size container. Easy.

Are the Switch2Pure Collection products tested on animals?

We do NOT do any animal testing and think that companies that do so are reckless. We love animals and don’t use any animal products in our formulation.

What kind of ingredients do you use?

We carefully and strategically find and source performance-based ingredients without the side of toxins. We painstakingly use ingredients that meet all international governmental standards. We believe in safety in skincare. It is the reason we founded Switch2Pure. You won’t find toxic ingredients in any of our formulas. So first, we have a toxin-weeding data base banning just over 1000 internationally known carcinogens, neurotoxins and endocrine disruptors (that is overly complicated wording to say ‘parabens’ are just the tip of the toxic ice-burg). Second, we work closely with our scientist and formulators (small team of obsessive ingredient gurus) to make sure that everything we formulate is clean and result driven. Don’t forget, since the government doesn’t ban many ingredients and most big business aren’t as concerned about you and your skin, you can’t trust what’s mass marketed and on the shelves. Don’t worry, we take our job very seriously! Next, we test, test, and test to make sure the product feels amazing, is immersive, sensual, and result oriented. Last, we test with third party dermatologist to make sure it is safe for sensitive skin. During these phases we carefully source our containers and components to make sure our products are nontoxic and eco conscious. We also don’t use “fragrance” as a catch all. That’s our Pure Promise.

Are you products safe for pregnant, auto-immune, cancer or vulnerable population?

We think our Switch2Pure collection and our Bespoke Beauty offerings are great for these groups. The Purist List, screens for reproductive toxicity. So, we avoid that while formulating. The industrial hemp-isolate and full-spectrum does not contain psychoactive ingredients. Without a carrier ingredient, this ingredient does not cross the blood-brain barrier. However, new discoveries are made daily, so always best to check with your own physician.

The Wellery + Spa

What are the Wellery + Spa hours?

We provide services and are open for retail shopping, glow-on-the-go self-service facials from 9-6 daily on weekdays, 10-6 on Saturday, and 12-6 on Sundays.

How can I get help?

You can call, text or email 24 hours a day. 713.357.7773 or hello@switch2pure.com. We do our best to get back to you during Wellery hours. Should we miss your call or text, please know we will get back to you first thing the following day. Any inquiries to our Instagram account should be sent to our texting line or email to not get overlooked

What services do you provide at the Wellery + Spa?

We provide a full menu of services. Check out all of our services HERE. Ozone and Infrared sauna last about 35 minutes each, spray tan lasts about 20 minutes, event makeup 45 minutes, Waxing 20-30 minute, glow-bar approximately 25-30 minutes. Wellness consults are 55 minutes.

What can I expect when attending the Wellery + Spa?

You will find an immersive, informative and fun experience when you come to our Wellery and Spa whether for a service, to shop, to celebrate a birthday or take a photo in our photo booth.  

What is Wellness Now?

Wellness Now is our customized wellness consulting program. Our licensed, expert nutritionist and Wellness Director consults with each and every purists to help optimize their unique immune. From custom vitamins (Daily Dose) without the need for advanced level blood testing to blood testing for unique nutritional advice and supplementation with powerful nutraceuticals.  

Do my purists points apply for instore purchases?

Yes, our online and in store systems are now linked so you are able to provide your email associated with your account and retail purchase points will accrue on your account. You may only earn points related to retail purchases. Not on services or wellness.  

What should I bring for a treatment?

For ozone or infrared, I would suggest loose clothes to change in to after you get out of the sauna. We provide a disposable mat and completely disinfect the saunas from top to bottom between each use. Otherwise, we have a wrap for you to use while undergoing your facial treatment. For makeup, it is always best to wear a loose collared t-shirt or button up shirt.

What do you do to keep things clean and sanitary at Switch2Pure?

Your health is our top priority. Our founder having had Lyme disease and celiac for years, she is crazy about health and cleanliness standards. We go above any proposed standards or guidelines to ensure our purists stay safe while at Switch2Pure. We use hospital-grade disinfectant on all surfaces any purists may touch during treatment. We clean high touch point areas throughout the day with quality cleaning sprays (from the door handle to the point of sale system). We also disinfect and sterilize all makeup brushes and sponges that will touch your skin in between each client. And use disposable lip, mascara, foundation applicators for each person. Lastly, in our treatment rooms for facial services we take extra precautions by wearing gloves and masks. Plus , all tools and equipment use are completely sterilized for each purist. All sheets and bedding is completely changed as well.

Do you have a specific COVID-19 protocol?

Of course! Like we mentioned earlier, health is our top priority. We also know there is no better time than now to put health and wellness at the forefront. We believe that inspires our purists and gives them hope for the future, us too. We will continue to provide organic and non-toxic facial and body services with our newly implemented COVID Pure Precautions Protocol. We will also continue to ship our non-toxic performance skincare line around the country. Switch2Pure has always been committed to providing a clean and safe environment for you to relax. During the COVID-19 crisis, we reinforced those steps and added additional measures. Cleanliness will continue to be a focus moving forward. Check out our full blog post on our COVID Pure Precautions Protocol.